We offer a 7-day return policy on all items, which will not Applicable for Customized Jewelry. If you're not satisfied with your purchase, you can return it within 7 days for a full refund or exchange. Items must be in their original condition and packaging.
If you receive a damaged or incorrect item, please contact us immediately with your order number and a videography of the entire unpacking of the delivered courier. We will arrange for a replacement or refund as quickly as possible.
Yes, we offer repair services for our products. Please contact us for more information and pricing.
You can view our privacy policy on our website for information on how we handle your data
Customized items are non-returnable unless they arrive damaged or defective. Please double-check your personalization details before placing an order.
To become an affiliate partner, visit our affiliate program page for more information and sign-up details.
Once your order has been shipped, you'll receive a tracking number via email. You can use this tracking number on our website's tracking page to monitor your order's status.
No, as of now, we are not dealing in international shipping
Yes, we offer customization options for many of our products. You can personalize your jewelry with names, initials, or special dates. Please contact us for more details on custom orders.
If you need to change or cancel your order, please contact us as soon as possible from time of the order. Once an order has been shipped or in process, it cannot be changed or cancelled.
Shipping times vary depending on your location and the shipping method chosen. On an average a shipment will take 5-6 days, but you can find estimated delivery times on our shipping policy page.
Custom engraved items are non-returnable unless they arrive damaged or defective. Please double-check your personalization details before placing an order.
Yes, we offer financing options through our partner company. You can select this option at checkout to learn more.
If your package is lost or stolen, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
Only one discount code can be applied per order.
We accept Only in INR (Indian Rupee).
Yes, first-time customers can enjoy a special discount. Subscribe to our newsletter or check our website for the latest offers.
Yes, you can use your loyalty points in conjunction with a discount code at checkout.
While we cannot guarantee a specific delivery date, you can leave a note at checkout, and we will do our best to accommodate your request.
Absolutely! You can personalize as many items as you’d like in a single order.
Please contact our customer service team with your order number and details of the issue. We will resolve it as quickly as possible.
You can reach our customer service team via email at support@richrapture.store or by phone at +91 77700-79700. Our business hours are Monday to Friday, 10:00 AM - 6:00 PM IST.
Yes, we ship to APO/FPO/DPO addresses
Our customer service team is available Monday to Friday, 10:00 AM - 6:00 PM IST.
We use secure encryption technology to protect your payment information during transactions.
Yes, you can enter the recipient’s shipping address at checkout.
Our product descriptions include information about materials used. If you have sensitive skin, look for items made from hypoallergenic materials.
Our products come with a 90 Days warranty against manufacturing defects. If you experience any issues, please contact us for assistance.
Yes, our products are made from hypoallergenic materials to minimize the risk of allergic reactions.
We provide a ring size guide on our website to help you determine the correct size. If you’re unsure, you can visit a local jeweler for an accurate measurement.
Nos, we only use Diamond which made from Glass.
Yes, we offer wholesale pricing for bulk orders. Please contact us for more information.
Our products come in elegant packaging, perfect for gifting. Each item is carefully packaged to ensure it arrives in perfect condition.
Pearl jewelry should be kept away from perfumes and lotions. Wipe pearls with a soft cloth after each wear and store them separately from other jewelry to avoid scratches.
We are committed to sustainability and use eco-friendly materials whenever possible. And All Are Recyclable.
Yes, we offer engraving services for a personal touch on many of our products.
Engraving typically adds 3-4 business days to the order processing time.
Our jewelry is crafted from high-quality material Brass Alloy. Each product description provides detailed information about the materials used.
